[Resolved]  Flipkart — no return/ refund due to price tag missing for casio watch

Orderid: OD[protected]
Product: Casio EX303

I had requested a return on 5-6-2018 because the weight of the watch was higher than expected.
The pick up guy came the next day and denied to pick up the product due to price tag missing for the product. I called flipkart customer care and informed about this issue. He told me to cancel the exchange request and place a new exchange request. He also told me to mention in the comment section of the new exchange request that the price tag was missing in the originally delivered item so that next time when the pick up guy comes, he is pre informed about the missing price tag and does not deny the pick up.
I did exactly the same but the pickup guy denied to receive the order as he did not have any instruction from flipkart team to receive my order with missing price tag. I again contacted the customer care and asked them to raise a complaint for this issue. I was told that issue will be resolved by[protected].On[protected] i got a call from flipkart team informing that my product cannot be returned since price tag is a mandatory condition for return/exchange. I informed them that price tag was missing in the originally packed product so i cannot provide them the price tag but they are totally denying that price tag could be missing in the product they delivered. They are forcing me to believe that the price tag was present in the originally delivered order and are totally denying the exchange. I am really frustrated with this incident and want to get this resolved earliest. I want to take legal action this incident