[Resolved]  Flipkart — no wall mount in the box and installation company demanding 800 rs

Address:

144007

Hi,
Please see below my order no. for Sanyo Led tv
OD[protected]

Delivery Address
AMARJEET KAUR KAHLON Ph. [protected]
VILL- NANGAL SHAMA D/O JASWANT SINGH LALLY P.O- LADHEWALI JALANDHAR BACKSIDE OF-JATTA DA GURUDWARA, BACK SIDE JATTA DA GURUDWARA Jalandhar - 144007, Punjab

This is my first time experience with flipkart, I live in UK and I ordered LED TV for my parents and there is no wall mount in the box and the fitting guy coming to fit the TV on the wall tomorrow 01.09.2018.
One of the lady call from fitting services and she said for TV Installation and for wall mount you have to pay 800 Rupees. My Mom and Dad are old they can't deal all these. so I am emailing you guys that in the description its clearly say there is free fitting including wall mount in the box.
I am not sure these TV installation people or company trying to Rob old people(My Parents) this is completely unacceptable.
I hope you will take this seriously and take action against these activities demanding extra money for Installation and also that lady said to my Mom on the phone keep the TV on table why you want on the wall. I am sure that's non of her business where we want TV to be fitted on the wall or on table.
I hope I will hear very soon from you regarding this query, Please resolve this issue before the installation tomorrow, They goanna ask 800Rupee again. Please reply to my email:- [protected]@mail.com

Regards
Mr. Kahlon