[Resolved]  Flipkart — nokia 7.2 (charcoal, 64gb), defective item delivered.

Address:

Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village,Bengaluru, Karnataka, India., Bangalore, Karnataka, 560103

I have purchased a nokia 7.2 (Charcoal, 64gb) from flipkart and i got a defective product. The technician visited could reproduce the issue. But he told he have to consult his senior official. After that there was no update from them. I am really stuck with this buying experience. Issue is when i press the google assistant button (On the left side of the mobile under sim slot), it become stuck. I made replacement request seven times and they rejected my replacement request. When i google about the customer service provider (Jeeves consumer services kochi) there is no office under the, and flipkart is assign technician from jeevs mentioned address.

Order number : od[protected]
Incident number: in[protected]

Item delivered date : october 17 2019

Last updated date from flipkart : november 21 2019

I am requesting for refund or replacement.