[Resolved] Flipkart — Non Delivery of Laptop Order No OD[protected]

[Resolved] Flipkart — Non Delivery of Laptop Order No OD[protected]

K K Suresh Reddy from Powai, Maharashtra

I have place order to Flipkart during Diwali Sale for Dell Vostro Core i5 10th Gen - (8 GB/1 TB HDD/256 GB SSD/Windows 10 Home) Vostro 3491 Order No. OD[protected] Order Date: 12th Nov 2020. with full payment of Rs. 46, 990/- (Rs Forty Six Thousand Nine Hundred and Ninety Only) The item was shipped on 13th Nov 2020 Committed date of delivery was 18th Nov and latter got message for the delay and gave revised date was 24th Nov and then again revised to 28th Nov and now today we received message that it will be delivered by 2nd Dec 2020. Three times promised date of delivery was not adhered. Customer Care not reponding properly and gave all false promise to resolve in 24 hour and sometimes 48 hours, But no corrective action was taken from Flipkart The company is not serious to resolve the issue. Taking us for granted. Need help for early delivery without any damage. as we fear that the laptop being delicate item may get damaged in transit. Please help!!!. +1 photos Was this information helpful? No (0) Yes (0)
Dec 23, 2020 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Nov 28, 2020 Flipkart Customer Care's response We will revert on it. Dec 05, 2020 Updated by K Suresh Reddy Hi, From Flipkart Customer care Mr Chand Pasha called and informed us to cancel the order and place new order for the same item. When we were not happy with the request and price increase flipkart agreed to pay back the excess amount of Rs. 6000/- Flipkart sent email confirming the same and also agreed to pay the difference of price of Rs. 6000/- on confirmation of receipt of new laptop. Accordingly we cancel the order and placed new order for the same laptop Order: NO OD[protected] to Flipkart. Dell Vostro Core i5 10th Gen - (8 GB/1 TB HDD/256 GB SSD/Windows 10 Home) Vostro 3491 Thin and Light Laptop amount paid Rs. ₹52, 990/- But now again the Laptop dispatched next day and reached Hyderabad 1st December 2020, but till date it is not delivered. Missed committed date of delivery 4th Dec 2020. Its repeat again with no commitment from Flipkart. Now when we try to send Email to Customer Care Flipkart my Email return underlivered with message reading."Message blocked Your message to [protected]@ncb.flipkart.com has been blocked. See technical details below for more information." Also Email sent to Mr Chand Pasha returned with message read, " Sorry, the email ID [protected]@flipkart.com is no longer in use.Please visit our Help Centre here to get quick answers to your questions or to contact us. Now I am in delima what to do after making full payment second time the laptop is not delivered and refund of excess amount if customer care don't respond. Thanks K Suresh Reddy Alwal Secunderabad 500010 Contact: [protected]
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