[Resolved] Flipkart — non delivery of product after elapsing of delivery date to till today

Amitabh Majumder

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

My order id - od[protected] has not been delivered till date. However date of delivery was 15/10/2019. Tracking id showing "out for delivery" since long but not delivered physically nor communicated by flipkart/courier. It is very regretted that in spite of making full payment before delivery the product has not been delivered till date which attract legal provisions for consumers.

Several times i have contacted through customer care but till date the issue not resolved. Customer care is repeatedly assuring that today your product will reach you at your home but the result is still the same. Please refer insident id-in[protected].

We know only the flipkart not to the courier/ seller. Hence, flipkart has the responsibility to track the same and to take appropriate necessary action to resolve the issue.
Please take necessary action to deliver the item immediately side by side take appropriate action against seller/courier.

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Dec 3, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Jan 27, 2020

Flipkart Customer Care's response Hi,

We're writing in continuation to your last contact to know the status of your order with order id OD[protected].

While we were tracking your order to make sure that it reaches you on time, there was an unexpected delay in having your order delivered. However, the product was delivered to you on 31 October by the courier service provider. Thanks for being patient while we worked with the seller and courier service provider to ensure that the order is delivered to you.