[Resolved] Flipkart — Non receipt of gift-card purchased online

Maneesh_CC

from Trivandrum, Kerala

Oct 20, 2022

Address:	Flipkart Internet Private Limited, Vaishnavi Summit, No 6/B, 7th Main, 80 Feet Road, 3rd Block, Koramangala, Bangalore – 560034, India
Website:	flipkart.com

Purchased a gift-card (sold by: quicksilver) on Flipkart platform on 04 Sep 2022. It was a successful transaction and a email receipt stating the transaction's success and delivery of the gift-card was received promptly, on the same day. However, the gift-card has not been delivered to the intended recipient's mail ID to this day (20 Oct 2022). Flipkart website's as well as the mobile app's interface makes it impossible to reach customer care for orders older than 2-3 weeks. The older mail id [protected]@flipkart.com is no longer serviceable. Have been trying to get some kind of resolution but unsuccessful so far. Request a re-send of the gift card or refund of the monetary value.

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Oct 30, 2022

Complaint marked as Resolved

Flipkart's Website and Mobile App's help functionality is still non-working. Was able to reach through customer care helpline number though. Took roughly 3 weeks of calling back and forth but finally the issue was resolved.

Flipkart customer support has been notified about the posted complaint.