[Resolved] Flipkart — non replacement of defective product with ignorance

ankit raj pripl

from Mumbai, Maharashtra

Address:

842002

I had ordered moto one power (64gb, black) on flipkarrt on 27/05/2019 and received next day. Order number-od[protected]. When i switched on it and connected to wifi apps were not getting installed. Neither the android was setting up. I forced disabled playstore and tried again, thereafter other apps like whatsapp started getting installed, but android set up was not working. I forcefully closed the app and asked for replacement. Yesterday i received a call from their executive who asked my problem and abruptly disconnected the call after listening to my problem. No one came to my door, i just received a message that they tried to connect multiple times but i missed their call once only with me but were unable to do so and thus replacement request has been cancelled

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Jul 8, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2019

Flipkart Customer Care's response We will revert on it.

Jun 04, 2019

Updated by ankit raj pripl I received the call from someone from flipkart named Yashaswi.I received promises of problem will be resolved with a text with the number of technician who will visit and resolve it.That person has not visited me yet.I called him yesterday, picked my call and when I asked him about visiting me he said he is busy in a meeting and will visit today.Today I called to ask when will he visit, he didn't pick my call, I called again after 30 min. his number was busy, I called him again he murmured something which I couldn.t hear put my call on hold nd after 1 min disconnects it.After all this I called him again to which he rudely saus'sir, phone rakhie aap".I told him to mind his ways to which he says again phone rakhie aapka kam ho jaega abhi mai so raha hun.I tried to rach yashasvi and that number doesn't seem valid.It appears as flipkart is a bogus company which has set standard operating procedures like return policy jut for show, when costumers ask for replacement they just keep doing time pass keeping him in delusion till that return date lapses after which they will say sorry sir the date has lapsed now.To, me I am being fooled and seems I am a victim of frauds.I ordered here after 2 years to repent .You deliver the item in 30 hrs but replacement can't be done even in 6 days.Such a shameless organisation.Now, replace my phone by tomorrow or else I will take the legal route.