[Resolved] Flipkart — non reversal of amount to my account

Vudugundla Kodandapani

from Cuddapah, Andhra Pradesh

Address:

YSR, Andhra Pradesh, 516312

Dear sir

It is to inform that, so many notifications/correspondence with flip kart and andhra bank by me regarding non reversal of my amount Rs 29999/- for my UN Successful online transaction on 07.05.218 towards purchase of LED TV (my order OD[protected]') . till today amount was not credited to my account.

Andhra Bank says that amount was credited to merchant account but flip kart authorities are saying that amount was not credited to merchant account.
This shows gross negligence of both and thrown the customer into panic state.

Today Andhra Bank authorities strongly replied & closed my query and confirmed that that the amount was credited to merchant account with Pay u ID [protected] on 09.05.2018.
the details given by andhra bank is furnished below.
Pay u ID [protected]
DATE 07.05.2018
Merchant URL www.flipkart.com
Amount Rs 29999/-
Bank Name Andhra Bank
status captured
Product info Check out
customer flipkart
Merchant settlement URL N[protected]
Merchant settlement Date 09.05.2018

Andhra bank declared that my issue was closed and declared that
the issue was resolved by our Bank on 06/06/2018 .
The resolution provided for the complaint is as belows :

The said transaction is successful, the funds have been remitted to the Merchant. Please find attached herewith the details of the transaction. CUSTOMER SERVICE DEPARTMENT HEAD OFFICE

Chief Manager
Customer Service Department, Andhra Bank, Head Office, Hyderabad.
Telephone nos:[protected]

in view of above bank reply, As my transaction was successful, it is requested to arrange to refund the amount of Rs 29999/- to my account duly contacting with seller at the earliest.
Early Reply/action is requested.

Thanking you
V.KODANDA PANI

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Jul 19, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2018

Flipkart Customer Care's response We will revert on it.

Jun 15, 2018

Updated by Vudugundla Kodandapani dear sir
i have received mails from andhrabank head office CEO/Hyderabad and their reply as follows.

Head Office - Customerservice Attachments Jun 14 (1 day ago)
to CEO, gmktvenumadhav, me
Dear Sir,

We had raised complaint with payment gateway regarding status of the transaction and it is informed by them that the transaction is successful and settled to the merchant. You are advised to contact the merchant

As per the transaction details provided by payment gateway, the amount was settled to merchant on 9.6.2018.

Regards.

N V Narasimham
Chief Manager
Customer Service Department

another mail from netbanking dispute team as follows.

[protected] Forwarded message[protected]
From: Netbanking Dispute <[protected]@payu.in>
To: <[protected]@andhrabank.co.in>
Cc: <[protected]@andhrabank.co.in>, <[protected]@andhrabank.co.in>
Bcc:
Date: Thu, 7 Jun 2018 17:49:20 +0530
Subject: RE: UN SUCCESSFUL transaction on 07.05.2018 -Request to reversal of Money to my account -Reg
Hi Team,

Thank you for contacting us.

The said transaction is successful, the funds have been remitted to the Merchant.

Need more help? Please reply to this email, we’ll be glad to help you.

Regards,
Manoj Pawar
Net Banking Dispute Team

from the above mails is was clearly says that he amount was debited to your account and it is requested to kindly arrange to refund of my amount of rs 29999/- at the earliest.FAILING WHICH LEGAL ACTION WILL BE INITIATED.

V.KODANDA PANI
[protected]