[Resolved]  Flipkart — Non support on Faulty 'GEM Direct Cool Single Door Refrigerator 230 L'

Address:	560034
Website:	www.flipcart.com

Dear Sir/ Madam,
Purchased vide Order no. OD[protected] & order date: 01.03.2016
After few days of purchase we faced following problems in the refrigerator:
1. The thermostat is not working most probably, resulting ice accumulation in the deep fridge.
2. The defroster knob is not working, sometimes
3. The indoor light is not working
4. The bellow gasket in the front door has been squeezed within few days of its delivery, resulting leakage of cold air & condensate at outside and more electricity consumption. Once they have replaced the bellow gasket of front door, but after one week same problem faced.
5. The plastic retainers were not good ones. The same are being coming out from the refrigerator body, for which we can't store bottles in the door cabinet
Further raised complain, but no support from them.
Now they are telling regarding manufacturing company's inability to support anymore and Flipcart is considering for refund for the faulty product, but the package box is required for refund. And for which they have not suggested me earlier to keep the same for lifetime. On this view, message comes from Flipcart that there is doubt on Flipcart's intension on customer support, as they are asking the packing box after almost one year after purchase (since last almost 8 months, I'm following up for replacement of the faulty product, but nobody from Flipcart asked to keep the packing box. And nobody preserves the packing box of household appliances for long time. I have preserved the same for one month, as per Flipcart's return policy. I have asked them for replacement of the faulty refrigerator since facing problems.

Hence, my request to appropriate authority to take care of the issue and to give proper justice in this regard. I need the refund, which they have agreed, but without the packing box (for which, they may deduct reasonable amount from refund amount)
Regards
T. K. Ray