[Resolved]  Flipkart — none delivery of product

Address:

122001

We, placed an order, numbered od[protected] dated 15/11/2017 billion capture+ (Mystic black, 64gb) black handset mobile of rs.11699/- expected to be delivered on 17/11/2017. However, while writing that request till now i have not received any update on the delivery of the ordered.

However, when i have discussed with one your executive at the customer care, i am surprised to know that the aforesaid handset as ordered by me has been delivered to someone else. Moreover, that person requested me to re-order the set and get the refund of the previous order.

After getting such answer from your executive i was shocked and surprised that how could such an un-professional conduct can be made by flipkart, which i believe, before such incidence, is customer friendly and loyal.
Sir, i am sorry to say that such a behaviour totally unethical and not as per the reputation of flipkart.

The phone was actually purchased for some special occasion and any unwanted delay in its delivery would totally defeat the purpose of such order.

At last i hereby request you to please look into the matter and please delivered the aforesaid handset, at the earliest, at the mentioned address and if the same could not be delivered the same can be considered as an deficiency of service and i am forced, for non fulling of promise, to file the case before the competent authority for mental harassment and agony.

The aforesaid request is written without prejudice to my any other legal rights, as available.

Hoping to here positive and fast response on the aforesaid matter.

Regards,
Ravi popli
C. S, l. L. B