[Resolved]  Flipkart — Not able to Return my product. and executive from Flipkart is keep changing my request from replacement to return vice versa

Address:

632001

Order Id:OD[protected]
this product(mobile) has lots of issues in it.I raised return request on the next day of I received the product itself.Executive told me that only replacement is possible.I agreed.When I call after 2days, again executive frm flipkart said that from the seller side itself they cancelled replacement option.only return is possible.even i agreed for that. In ease of doing return, i provided my account details.and person confirmed of vocally for return of the product.
still nobody didnt come to pick up the product, again i called to flipkart. this time they said that they cancelled the return now. and replacement s activated. and the same person advised me to cancel the replacement request that moment. so that i will be avail of the return of the product.
Finally, today when i call and ask, very good irresponsible executive says that both the options are unavailable for me. so if I want i need to go service center of the product which I bought and do it by myself.
when I call second time in the same day today, one more executive says my product will be avail for replacement after 4days. so again I need to call them back on 15th April.

What is the solution for this?
Why each person is giving different information?
its loss of my money and my time.
I need right answer from the flipkart team and also need my money to be refunded