[Resolved]  Flipkart — not accepting exchange items

Address:Thiruvananthapuram, Kerala, 695581
Website:www.flipkart.com

I have ordered a tablet with exchange of my phone.
While delivering the order, they are not accepting my phone for exchange mentioning a scratch over the top panel.
While create an exchange order, flipkart has only been asked for imei number. Not any other details.
Still i wonder, why flipkart has not been asked for more details

This is a worst experience i have faced from flipkart for the first time.
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Dec 5, 2018
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Oct 23, 2018
Flipkart Customer Care's response
Customer raised a complaint stating that the product delivered was damaged. We have interacted with the customer and raised a return request with the seller for the refund of the order. The seller has confirmed the refund has been initiated on Oct 22, 2018 and will be completed within 7 working days after successful pick completion. Hence, closing the complaint form our end.
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I am Anjana jacob from changanacherry india have ordered one tap (taps &FaWV58373 /kajal HSN :[protected] at cost of 449 but flipkart executive bought extra of 50 rupees from me on[protected].
The [censored] flipkart dnt no how to treat a customer and what the [censored] they are working there ask them to go and shut i will take revenge against flipkart

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