[Resolved] Flipkart — Not accepting returns for Faulty product

[Resolved] Flipkart — Not accepting returns for Faulty product

L Logu Easwaramoorthy from Coimbatore, Tamil Nadu

Ordered Realme X3 (Arctic White, 128 GB) from Flipkart on 15/10/2020 and received the same on 18/10/2020. After receiving the product I noticed it to be faulty and buggy both in terms of software and hardware. The phone's condition is not the same as its described in their website which is misleading their customers like me and many others. It always used to get freezed when I open even any lightweight application and I have attached a video along with this as a proof when the phone is getting hang and freezed and when I contacted Flipkart regarding my issue they don't seem to help me get a replacement for the faulty product. Flipkart Order ID: OD[protected] Flipkart Seller: Konde Products & Services Private Limited Was this information helpful? No (0) Yes (0)
Aug 13, 2021 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Oct 25, 2020 Updated by Logu Easwaramoorthy I'm moving to consumer court if my issue is not getting sorted out here Verified Support Oct 27, 2020 Flipkart Customer Care's response We will revert on it. Verified Support Feb 22, 2021 Flipkart Customer Care's response Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to find your order details from the shared information. Request you to share the correct order ID in order to assist you further. Hope to hear from you soon.
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