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Flipkart — Not adhering to T&c listed , giving excuses for exchange of the product

-order id: OD[protected]
-date of incident: 23/09/2022
- firstly its mentioned on the website that the product will be exchanged in any condition and you will get 3850 minimum exchange value
however exchange could be rejected if :
1. phone does not switch on
2. brand/model is different from what is mentioned
3. screen lock or icloud lock are not disabled
4. imei, does not match
NOW MY PHONE DID NOT FALL IN ANY OF THE ABOVE CATEGORY AND THE WISHMASTER [SO CALLED] REJECTED MY EXCHANGE STRAIGHT AWAY
THIS HAPPENS IN ONLY SOME CITIES OTHER CITIES THERE IS NO SUCH ISSUE, WHY SUCH SUBJECTIVITY INVOLVED IN SIMPLE T&C, ...
THEY ARE CHEATING THE CONSUMER AND NOT ACKNOWLEDGING THEIR FAULT
POSSIBLE RESOLUTION : ADHERE TO YOUR OWN MADE T&C CODITION GIVE ME MINIMUM EXCHANGE VALUE AND GIVE ME MY ORDERED PRODUCT
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