[Resolved]  Flipkart — Not Availability for the Replacement of the Product(but given in the description that 30 days exchange policy)

Address:Bangalore, Karnataka, 600048
Website:www.flipkart.com

Respected sir/madam..
I have a ordered a product on Flipkart on the first date of the big billion day(02 nd october).The name of the product was Reebok classic court men sneakers.I had a minor issues with the stitching on the product.And i want to replace the product for the new one.So I went to select the return option and then replacement But there was no option of Replacing in the Return selection box.But unknowingly i gave return and then selected refund ...after that i called customer care of flipkart to ask about the replacement but they said first they cancel the replacement and then they will check for the replacement and i got disconnected...and again I called the customer care and said about the replacement they said that Replacement cannot be made because the product was out of stock.But i had a confusion that they have said 30 days exchange policy but i cannot get it ...so kindly help me in getting the replacement of the product.I am not against flipkart on other any cause...the only thing that i need was replacement of my defective product
Thanking you
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Jan 15, 2017
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Nov 02, 2016
Flipkart Customer Care's response
We already informed customer that if product is out of stock then we cant arrange replacement/Exchange hence refund was initiated and complete.
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