[Resolved] Flipkart — not delivering product and holding out the refunds for a week

Mizba

from Mumbai, Maharashtra

Address:

Hassan, Karnataka, 573201

I have placed order with flipkart to buy a mobile on exchange and the courier people cancelled picking up my old phone saying its broken when its not. He gave an idiotic fake reason and cancelled the order and whn i had word wid customer care they said they'll make sure they'll deliver the product but not they are saying they can't. Which is completely insane.. They are holding my 2 orders amount. They take almost a week to refund the amount. Same thing happened with my friend the courier guy just said the phone has opened for repair so he can't pick that phone and cancelled her order as well. So basically flipkart is accepting fake orders and cancelling the delivery of product giving unwanted reasons. I was following up with them from a week.. They have wasted my so much time and never delivered any product nor did they refund my amount..

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Sep 17, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2019

Flipkart Customer Care's response Hi Mizba,
We're sorry for the trouble you had to go through.
We’re writing to you about your order OD[protected] for ''OPPO F11 Pro (Thunder Black, 128 GB)'' under an exchange offer. We understand that the Wishmaster was unable to complete the pick up of the exchange product.
We see that your order has already been canceled due to unforeseen issues.
We have shared feedback to the sellers so that they can put in additional measures in place to make your shopping experience a delightful one.
The seller has refunded Rs. 14390/- and Rs. 100/- to your debit card on August 13, 2019. The amount will get credited by August 21, 2019, as per the standard banking procedure.