Flipkart — Not delivering the phone purchased using buyback guarantee

Address:

Coimbatore

I ordered an iphone 13 on 19th March 2022, the promised delivery date was 21st march 2022. The product reached the final station on 21st march 7am. Today 24th march the product is not yet out for delivery. I contacted customer care multiple times and they initially asked me to wait till 21st then it got extended to 23rd march and now extended to 28th march. I don't know what the issue is exactly when contacting customer care they are saying there is some issue with the logistic team (speculation). After contacting the nearest hub, they are saying that the flipkart team is not providing approval for delivery. Informed the same to the customer care team and no action was taken from their side even after explaining all the issues clearly. The best part is many calls were dropped by the executive themselves due to their lack of knowledge. Even after speaking with the escalation desk the resolution provided was to WAIT. Customers can only wait to an extent and for such a high price order they should take it at its highest priority.

[order id : OD[protected]]