Flipkart — Not exchanging my old laptop

Address:

Pune

I ordered an laptop worth ₹65000 from Flipkart during year end sale on 25/12/2022. The original price was higher but I got for 65000 during the sale.I also opted for the exchange offer which gave surprisingly high value for my old laptop (₹13500 for 10+year old laptop but in good condition). I am complaining because whenever i opt for exchange process in an order Flipkart always not delivers my order and gives me refund instead. I tried to contact the customer care but they said don't worry they will deliver it tommorow. It happened with me the previous time also when I opted for exchange process.they show high value for laptop in exchange offer and then refund your money instead of delivering the order. Please look into this matter otherwise I will surely have to give up online services.