[Resolved]  Flipkart — not fulfillment of commitments made

Address:

East Singhbhum, Jharkhand, 831012

My name is sachidanabd gupta. I have ordered the dell laptop (Vostro 3478). I have ordered on sat 19th jan 2019 with exchange of my compaq laptop (Amd). It was going to delever on 16th jan 2019. At the time of delivery on 16th jan 2019, delevery boy came and try to check the old parameter but he said there is problem in filpkart site, not able to download the checklist for old parameter.
He told it is going to take 3 to 4 days more to resolve the site issue.
Delivery man suggested me, you can pay the remaining amount (2700) and take the laptop and reshule the pickup date by calling the flipkart customet care. I needed the laptop so i paid the amount by cash and took the laptop. On 16th jan 2019 only i call the customer care and told the whole story. He has log the complaint and told it will be rsolved by end of the 18th jan.

I waited for two days. When i called the customer care on 18th jan 2019, they told ticket has been closed on 16th jan 2019 only with out informing me. When i called and asked excutive to forword my call to escalation team, thet took almost hour and said escalation team is busy and busy. Suddenly they cut my call also. This is not acceptable at all.

You just tell me why my old laptop is not picked up. Is it my mistake if flipkat site is not working? Why i should paid extra 2700 amount. I needed the laptop thats why i paid and took the laptop. Other wise i could have canceled the ordered.

Kindly do the needful so that in future, i can trust on flipkart.