[Resolved] Flipkart — not providing guarantee of product | |||||
Hi this is amit, I buyed yep-me watch from flipkart.com in march 2017 which includes 1 year of manufacturer defect warranty. It stopped working in august 2017. I contacted flipkart custom-care service to resolve the issue that happened with me. They said to me that please contact yep-me to claim your warranty on your watch the following day i contacted them the store showed then the flipkart bill and asked for warranty they said we will not be able to provide you the warranty because you buyed the wrist watch from flipkart and we will only provide warranty to those watches which are buyed from our store and now go and ask flipkart to resolve the issue at same time i contacted flipkart service to resolve the issue as yep-me rejected to provide any warranty. Flipkart said our experts will contact you but it is now more than 10 days they didn't contacted me. I called several time and explained them the issue. And they said our experts will contact you. But there is no call from flipkart to resolve the issue. They emailed me to provide the job-sheet but store are rejecting me to provide any job-sheet. Was this information helpful? | |||||
Oct 20, 2017 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Aug 29, 2017 Flipkart Customer Care's response We have taken this internally.
Verified Support Sep 17, 2017 Flipkart Customer Care's response Interacted with the customer communicated to the customer need to get the service denial acknowledgement from brand
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