Dear Sir/Madam,
I purchased a Panasonic 7.0 Kg Fully Automatic Top Loaded washing machine from FLIPKART with order id- OD[protected]. DATED – 09/03/2022 worth INR 14, 204.(Invoice attached)
The order was delivered on 12/03/2022. On the same day I also got a message from Panasonic for installation and demo with contact number of service engineer (+91-[protected]).
At the time of placement of order, the demo & installation date was scheduled on 16/03/2022. Needless to say, the schedule was not followed by the Flipkart technicians, even till the 18/03/2022.On 19/03/2022 I called him several times on the number given in the message from Panasonic but he did not pick up the phone.
It’s been 8 days now and I was not able to use the product since last 8 days which was an essential product for me and for which I spent INR 14, 204 rupees.
Finally I gave up and decided to try the product on my own boot I noticed that its tub is not working properly. I again called the service engineer many times but again he did not pick up the phone.
In view of this, I immediately applied for replacement in flipkart but till now I have not received any positive response in this matter. They just updated the status that your replacement will be done on 3/04/2022.The are delaying in this matter and I don't think he is in the mood to give replacement.
I want to ask that when they does not take time to get the payment after the order, then they taking so much time to give the replacement
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