[Resolved]  Flipkart — Not received iphone 6

Hi,

I have ordered an iphone 6 in exchange scheme on 3rd oct'16 from flipkart. Delivery date was mentioned as 8th oct'16 at the time of ordering and in all subsequent mails and messages for order confirmation.
On 8th oct'16 i waited till 8 pm, but i did not receive anything.
Then, i called flipkart customer care as there is no communication about the delay from their end & their executive (Tauseef) said that it will be delivered by 11th oct (Though the date was 8th), then i told him that we need today only as this is an exchange offer & i have deleted all contacts, wats app, mail etc everything from my phone to keep it ready for exchange, then he put me on hold and came back after few minutes saying that we will deliver it tomorrow (9th oct) between 9 am and 12 noon. They also sent a mail confirming the delivery date as 9th october.
But toady (9th oct) i again waited till 1 pm and still i have not received my product & when i again called customer care, their executive (Sonal yadav) told me that it will be delivered by 11th oct, then i told her that today i have some important plans to go outside & tomorrow i have to go out of station, but she kept on saying that the product will get delivered by 11th oct.
I asked her to connect me to her manager, she connected me to ankita and she repeated the same thing. Then i suggested her to call their logistics department & get the number of delivery person & call him to deliver it quickly by 4 pm as i have other plans, to which she replied that "we cant call logistics team, we can just mail them & response time for mail is 24 hrs." i was really disappointed to hear that response.

That means today also i need to cancel all my plans & my out of station trip tomorrow (If i will not received the product) that just does not mean loss of my time but also monetary loss to me.
Now my question to flipkart is that why will i wait for them if there is a delivery delay from their end as this is my time & money loss. And who is going to bear all these losses.
If flipkart is unable to cater to their own commitments then why do they commit something, and why cant they take cognizance of customer's condition and expedite their processes. We bought an expensive product from them assuming that they are a reputed online store and will not goo[censored]p, but it is turning out to be a really bad experience.
I request the consumer court to penalise them not just because they have to deliver in promised time, but also because they have kept me in dark and made false promises every time i called them.