[Resolved]  Flipkart — Not received the product i had ordered

Address:	Bangalore, Karnataka, 411057
Website:	www.flipkart.com

My order no. Is - od[protected].
I had ordered a 32 gb memory card from flipkart on the 2nd of october 2016. Payment was done via credit card.
Although i recieved a message saying that it will be delivered on the 6th of october, i have never recieved the product.
When i called the customer service on the 11th of october, they told me to wait till the 18th for them to resolve the issue, saying they would deliver it. On the 18th, when i contacted flipkart, they told me to wait till the 19th for resolving the issue, as their system shows that it has been delivered. On 19th, they told me that since i was not at the address during the time of delivery, they delivered it to another person staying in my address, who says that he has not received it.
I don't understand on what basis flipkart has delivered my product to a complete stranger, for a product that i had ordered, just because i was not available at the time. They could have kept the product in their courier place if i was unavailable, as i would have then taken it myself. Moreover they took this many days and instead of providing me with a product/refund which they had earlier promised, just gave me a contact no, of the person they had delivered to, which they could have given during my first call.

Ii would like a refund or my product delivered as soon as possible, and hope some action would be taken.
Customer care no.-[protected]