[Resolved] Flipkart — Not refunding or returning product

[Resolved] Flipkart — Not refunding or returning product

S Saurabh kunar Jan 29, 2021

Order id :OD[protected] Date 20 jan 2021 Requested for return but received message that seller is unable to fulfill request To help you with your return request, please share a copy of either Aadhar (both sides) or PAN card by replying to this email within the next 48hours . Please ensure that the information on your photo ID should match the details on your recent order(s). We will be validating the ID proof shared by you through a third-party service provider. Please provide your consent to Flipkart for use of the identity proof that will be provided by you for the purpose of authenticating the Flipkart Account. Please share the below clause in the email reply along with the photo ID so we can work on your request. “I give my express consent to Flipkart for collection, use and/or disclosure of my information provided in this email and the documents attached hereto for the purpose of authenticating my Flipkart Account” When the product was bought, no ID proof was required but now that they have sent wrong product and i want to return it, Flipkart is asking for ID proof. This is a complete breach of privacy. All my accounts are connected to my Adhaar and PAN card. Was this information helpful? No (0) Yes (0)
Feb 2, 2021 Complaint marked as Resolved Refund Flipkart customer support has been notified about the posted complaint. Verified Support Feb 03, 2021 Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We'd like to let you know that the seller has processed the refund of Rs. 1747 on Feb 01, 2021. It will reflect in your Phonepe wallet by Feb 02, 2021. Request you to note down the ARN: P2102011707277259712929. Appreciate your understanding.
1 Comment	Share
Submit Close

Related Flipkart reviews

View all 47085 Flipkart Reviews

Comments

Ayush087

from Noida, Uttar Pradesh

Feb 7, 2021

I order boat rockerz 235 wireless headphone on 6january2021 by flipkart with order number[protected]
I contact Flipkart support for 3week but no resolution received.

Requested for return but received message that seller is unable to fulfill request

To help you with your return request, please share a copy of either Aadhar (both sides) or PAN card by replying to this email within the next 48hours . Please ensure that the information on your photo ID should match the details on your recent order(s).

We will be validating the ID proof shared by you through a third-party service provider. Please provide your consent to Flipkart for use of the identity proof that will be provided by you for the purpose of authenticating the Flipkart Account. Please share the below clause in the email reply along with the photo ID so we can work on your request.

“I give my express consent to Flipkart for collection, use and/or disclosure of my information provided in this email and the documents attached hereto for the purpose of authenticating my Flipkart Account”

When the product was bought, no ID proof was required but now that they have sent wrong product and i want to return it, Flipkart is asking for ID proof. This is a complete breach of privacy. All my accounts are connected to my Adhaar and PAN card.
I share documents but again they not provide me my refund
Plz help