[Resolved] Flipkart — Not replacing my defective phone

[Resolved] Flipkart — Not replacing my defective phone

S soumeshk from Bhubaneswar, Odisha Mar 31, 2022 Mar 31, 2022 This thread was updated on Mar 31, 2022

I ordered a phone from flipkart on 22nd March, 2021 and the product got delivered to me on the next day. But the phone has got a faulty display problem because of which the screen flickers periodically and the phone becomes unusable at that moment. Since then I have raised 5 replacement request but it has been rejected by Flipkart. During the technician visit, the technician(from Jeeves, the company with which Flipkart has been tied with) himshelf assured there is a faulty display problem due to which the screen is flickering, but still then the replacement has been rejected for 5 times. As a student I have to attend my online classes and check my emails, but because of the problem, I can't even attend my classes properly. Further, I want to say that Flipkart has been torturing me since last 6 days of my purchase by rejecting my replacement request and ignoring my complaint. Now I want a refund/replacement for my phone from Flipkart. +2 photos Was this information helpful? No (0) Yes (0)
May 6, 2022 Complaint marked as Resolved Apologize for delay in marking my complaint as resolved. Really grateful to the Indian Consumer Helpline Forum, my issue was resolved in a day. I got my new phone from Flipkart. Thank You Indian Consumer Helpline Forum and Flipkart for resolving my issue. Flipkart customer support has been notified about the posted complaint. Mar 31, 2022 Updated by soumeshk I have also reported to Flipkart for replacement within their replacement period i.e. 7 days, still then no support have been reported and I have been enforced to use the defective phone. Please help a student who has been mentally harrased by such a company Mar 31, 2022 Updated by soumeshk Still now, there is no callback or update from Flipkart, regarding replacement. It's a request to the team to resolve this replacement issue on a priority basics, have not been using my new phone since 6 days of purchase for which I paid full amount. It's a request to Flipkart to replace my phone as soon as possible.
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