[Resolved]  Flipkart — not replacing my shipment as per their return policy

Address:	Bangalore, Karnataka, 560034
Website:	WWW.FLIPKART.COM

Hello Team,

On 18th July I purchased Honor 8 Pro from your website which I received on 22nd July 2018. I started using the device on 25th July and on 26th July I clicked 1st photo from my device. Since then I noticed that my device is not working fine and the photos are not quite good from the camera and some effects which are part of camera are not working properly. I raised the Replacement request for same on Flipkart within 10 days under category - Unsatisfied with Performance. Now you taken my request and as per your stupid procedure you send a technician to see the problem. Now your technician knows that device has the problem but his supervisor who is rejecting the claim is saying that the feature which is not working or this issue dont fall under there troubleshooting category so this device is ok. If there is any HW fault then they will replace else they will not. Well there is nothing such thing return in your Return Policy. So please be stick to your return policy and dont do more mental harassment for me in returning that product.

Its been 3rd time I raised the replacement request and even after your promise to send senior supervisor to check my phone, same guy alloted who came in last visit also. Please dont make the customer fool flipkart.

I want the replacement of my product as soon as possible. Mentally, Socially in all ways you already tortured me and I don't expect more from you.

Date of Purchase : 18th July 2018
Order ID : OD[protected]