[Resolved] Flipkart — not replacing / returning damaged products

James2k

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

Hello,
I had purchased an laptop from flipkart on 22.01.2020 which i received 28.01.2020.

Order ID: OD[protected].

I received a damaged product.Which I cannot use after I purchased.When I am calling they are saying technician will come, ignore app saying cancellation etc etc...When I am asking them customer care saying it's a technical issue.They assures day after day.and Return getting cancelled again and again.This is happening 3rd time.

Please help me .Return option will be disabled by tomorrow. It is very urgent.

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Mar 13, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2020

Flipkart Customer Care's response We will revert on it.

Verified Support

Apr 20, 2020

Flipkart Customer Care's response Hi, Thanks for writing in.We are sorry for the trouble you had to go through. However, we're writing to let you know that the courier service provider has confirmed that the replacement of "Acer Aspire 5 Core i5 8th Gen - (8 GB + 16 GB Optane/1 TB HDD/Windows 10 Home/2 GB Graphics) A515-52G-580Q Laptop'' was delivered to you on "11 Feb 20''.

Have a nice day!