Flipkart — Not returning or replacing my product

I have purchased a realme pad mini 4G sim+ wifi from flipkart. This tab was delivered me on[protected]. After delivery, i found that tab has a manufacturing defect as the SIM tray was not opening. So i raise the replacement request With Flipkart. On 17.07.2022 Flipkart representative called me that your replacement request accepted and it will be approved after technician visit by 19.07.2022 . Technician visit work assigned to 'Jeeves' On[protected] Jeeves Sms me that Engineer detail and visit schedule, however Not any Jeeves people contacted me and not any jeeves people visited my home to verify the tab and not even I could contact them on the given no. as it was switched off or unable to connect . The technician visit was again rescheduled on 21, 23 July but again so technician visit happened . flipkart cancelled my earlier replacement request and raised a new replacement request on 23 July and it was assured that the technician visit will happen for sure till 26 July i.e today and again provide the same Jeeves technician no. which is not contactable . I m again to contact him and even I have also not received any call from them.On 27 July they cancelled my replacement request and approved for a refund request and schedule the pickup on 29 July . But on 28 July my return request was cancelled and later it was approved . Bt on 29 July when the wishmaster was about to come for pickup they again cancelled my refund request. After contacting with executive they again approved my refund request and gave deadline of 1 aug for the issue to be resolved . But the wishmaster neither contacted me for pickup nor came for pickup and later that day again my refund request has been cancelled . How long this drama will go on ? How many more days I have to wait they are just making excuses of technical issues and not taking any action.
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Flipkart customer support has been notified about the posted complaint.
Aug 03, 2022
Updated by Shalini@3498
Again they have rejected my replacement request .
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