Flipkart — Not returning wrong item delivered

Website:Flipkart.com

Ordered tuski rakhi set on 5 aug 2022, which was delivered on 8 aug but was different(image attached) from which i ordered or shown in descriptive image by Flipkart. I instantly raised the complaint along with the pic of delivered rakhi set. I also gave review with the pic. I called customer care to create a return request which they created but return was rejected stating illogical reply of confirmation of delivery by courier partner of item whereas i was complaining of wrong delivery of item(image attached). I again called customer care and raised return request which was again rejected with same illogical reply. They seriously don't read/understand what customer is saying, just keep on acting/replying like a robot.
I created return request 5 times (image attached of mail) and all rejected with same reply, last request was created on 18 aug(image attached) which was rejected on 19 aug and then flipkart.com blacklisted me stating unusual returns, like seriously. Thankfully I took screenshots before they behaved unethically.
As Flipkart has a policy of return/refund if "Not as per description" I want this item to be returned/refunded. I trusted Flipkart but they forced me to come here.
I being a plus customer of Flipkart, blacklisted for no proper reason, pathetic and completely unprofessional behaviour by Flipkart.
+5 photos
Was this information helpful?
No (0)
Yes (0)
Flipkart customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Flipkart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    46375
    Pending
    0
    Resolved
    25419
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information