[Resolved]  Flipkart — not returning/refunds for faulty mobile

Address:

Flipkart, Bengaluru , India, Bangalore, Karnataka, 560103

I had bought a mobile on 26th July `19 from Flipkart Mobile app.
Model Name : Asus Zenfone Max M1 (Black 32 GB)
Price : INR 6, 999 /- (by HDFC Credit Card)
Order ID No: OD[protected]

Mobile delivered on 28th July`19.
But when I started to charge this mobile, charger & mobile getting overheat, which is unbearable to hold.
Thus, I requested to Flipkart for replace on 28th July 19 at night hour but request has rejected without any reason.
Again I requested to Flipkart for return/ refund . Return ID[protected]
Flipkart`s well trained & robot technician visited my home and without putting my mobile on charge, by physical appearance he put the remark that `mobile is OK`, and my refund request had been canceled by their portal.

Again I requested for return / refund on 2nd Aug 2019 (Return ID[protected], but without my concern or information Flipkart has canceled my request.

Now again 4th time I have requested (Return ID[protected]) on 5th Aug`19 but still there is no response from Flipkart.

In the last 6-7 days, i have call Flipkart`s customer care more than 10 times, but no use of this, always they sorry but there is no any outcome.

Flipkart is making their customer fool by providing them defective products and forcing them to keep the defect item. Not attending customer request under obligation time, only passing customer time so that, warrantee/return/refund time should be over and Flipkart would not be responsible for return/refund.
Flipkart is harassing me mentally very much. this is their customer service. I need my money back with interest and compensation of INR 75, 000/- for mentally torture me since last 8-9 days,