[Resolved]  Flipkart — not taking exchange mobile, asking money while delivery time

Address:Coimbatore, Tamil Nadu, 641035
Website:FLIPKART

Dear sir,

iam ordered vivo v11 mobile through flipkart website on exchange basis,

ekart delivery person came and asked you buy mobile on 100% advance payment or emi basis, i said emi basis, he checked my old mobile and said, your mobile back cover have nail scratch, if you paid 100% advance payment we will take your mobile in any condition, i[censored] pay in emi we want like new phone,
but in exchange condition, only mentioned physical damaged or crackes, screen damage, any mobile software or working problem not acceptable, not mentioned even small nail scratch,
2 yrs used phone not even smaill nail scratch, how to use sir,

please give best solution
+6 photos
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Dec 11, 2018
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Nov 09, 2018
Flipkart Customer Care's response
We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].
Complaint comments 

Comments

after 3 mobile verification, finaly came senior person for verfication of my old mobile, he said this mobile is acceptable for exchange, last 3 verification came by new delivery boy, they given wrong information based on that we reject your old mobile,

its realy hurt us, iam not understand why flipkart doing like this,

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