[Resolved]  Flipkart — not yet received redmi note 5 pro phone

Address:

411027

I had purchased red mi note 5 pro phone from flip kart (Order id - od[protected] on 11th october 2018 (With full amount paid). I opted the delivery till 13th october.
I tracked my package from start of the order my product came to pune before date of delivery they mentioned.
I was ecstatic feel that my product will reach me a next day.
On that day i checked my order status it was mis routed and shown expected date on 14th october (Please find attach screen shot)
On that day i called customer care to know my order status and an incident had been raised with resolution date on or before 18th october.
I was in touch with flip-kart from 14 to 18 daily to know my order status and on 18 flip kart team assured me that my product would be deliver with in 24 hour.
Each time flip kart team had told me to cancel my order. I wanted to know why would i cancel my order? If i cancel that order so why would i purchase?
On 20th october i got the call from escalation team and they are still working. Attached screen shot.

I want to raise a complain against flip kart so that my issue will resolve asap.