| Address: | TIRUPATI BIZ LINK LLP ,Instakart Services Private Limited, Plot No A1,, Haringhata Industrial Park, District Nadia, West Bengal Pin- 741249 | | Website: | Flipkart |
I recieved a defective Asus Laptop, the seller named as 'TBL Online' on Flipkart.
Even though Laptop's listing shows 7 day replacement policy, I was not getting any option for replacement. I contacted Flipkart customer support they told to contact asus customer care. I have called to Asus customer care, and arranged for a technical visit as told by Flipkart customer care, asus customer executive told the laptop serial number which I mentioned was bought on 9-3-23, and given me a rma id for tech visit, after inspection they declared the Laptop 'Dead on Arrival', issuing a DOA jobsheet. Asus DOA policy states that if the laptop has manufacturing defect in the first 7 days, then Point of Purchase (Flipkart) will have to replace the product.
I have been contacting Flipkart by various means since few days with no resolution. Flipkart is not providing replacement unit even after Asus had a guideline of 7 days for DOA letter which Flipkart didn't mentioned and given me a time lapse of around 14 days for technical visit. I have talked to about 20 Flipkart customer service agents, no one is trying to solve the problem. Sir I need replacement not return...I am attaching some proof of invoice and asus jobsheet you decide...
Order ID: OD[protected] "ASUS Chromebook Flip Touch Celeron Dual Core - (4 GB/32 GB EMMC Storage/Chrome OS) C214MA-BU0704 Chromebook
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