Flipkart — OD[protected]Damaged/Brocken LG LED Smart TV delivered and no replacement done by flipkart(IN[protected])

I have purchased the below items from Flipkart.com on 20-Jan-2022 and got delivered on 24 Jan 2022
Order Number:-OD[protected]
Issue:-IN[protected]
email: [protected]@yahoo.co.in

LG 139 cm (55 inch) Ultra HD (4K) LED Smart TV (55UP7500PTZ)- Rs: 48, 990
Buyback Guarantee- Rs: 99
Extended Warranty 2 Year- Rs: 3, 899

LG Electronics Pvt.Ltd came for demo/Installation on 25 Jan 2022 and they found the item was broken on delivery. They have given the JOB Sheet remark "TV Brocken Condition"- (Attached Job Sheet from LG Electronic Pvt Ltd). They did not Install the TV . Only old parents were at home during that time and the installation was on the second floor So due to Corona/Pandemic old parents didn't go to the second floor and they were not able to catch the term "return".

I was abroad and was home by Feb 08 and find broken TV . Got the job sheet and tried to return it to flipkart. The last date for return was on Feb 05 so I was not able to do it online. So I reached out to Flipkart Customer Care and explained to them the issue and reason for 3 day delay. raised ticket - IN[protected]

Customer care told me they will give the resolution a return/Refund by February 14, then again changed the resolution date to March 03, then March 18, Apr 04 and now they closed the issue ticket. They are simply extending the date and in between, they will close the issue ticket and mark the status as "Resolved" and reopen once we call them.

I called customer care multiple times and Messaged multiple times but the issue was not resolved.

I have spent more than 50000 Rs on the TV and I have this tv which cannot be used since the panel was broken on delivery. I have waited more than 2 months. I am a Flipkart Plus member and I have purchased Washing Machine, TV etc. from Flipkart earlier and never faced any issue like this which given me the confidence to buy this big amount item from Flipkart

Please do the needful for the refund/return of the item. It's a huge amount for me in this Pandemic/covid situation . Kindly understand my situation and do needful as soon as possible

Attached
Invoice
LG Inspection report with remark- TV Brocked Condition.
Brocken TV photos
Chat/Messages with Flipkart Team