[Resolved]  Flipkart — offer provided is not fulfilled

Address:	Hyderabad, Andhra Pradesh, 500016
Website:	Flipkart.com

Hello team,

This is regarding the order no od[protected] for moto z2 force mobile on flipkart

I've initially ordered the product on 26 march 2018 and the same was delivered on 27 march 2018. There was an offer applied along with the product where flipkart provides the turbo power mod for rs 1.

Unfortunately i had received a faulty product from flipkart and i've raised a complaint after which technical assessment had been done and i got the replacement with a new product.

Ive waited for a month for the offer to be fulfilled and later i raised another query regarding the "power mod offer still not configured". I got a call from mr naren singh, back end department of flipkart saying that offer is not valid as the product is returned and offer can't be given to a returned product.

First of all i would like to clarify you that it was never my intention to either cancel or return the product. I have only requested for the replacement of the product as a defective product was delivered by flipkart.in the process of flipkart replacement procedure, first the defective product is returned and then new product request is raised.

Now, mentioning the reason that product is returned, mr naren singh has failed to provide me a solution for configuring the power mod offer.

I would like to clarify bring to your notice that through out the process, i'm no where at the fault. It is flipkarts fault that a defective product is delivered and it is a software lapse with flipkart that offer is not configured for a brand new replaced product.

Ive repeatedly requested flipkart to either provide the offer as promised or to provide a complete refund by taking the product back but they simply rejected my proposal.

I'm ready to take up the issue to any higher level or a legal authority as it is very clearly evident that flipkart is absolutely at fault.