[Resolved]  Flipkart — One of the wheels is defective. Magnum STORM 77 4W RED Expandable Cabin And; Check - Flipkart Invoice Number - 0D[protected]

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Jan 27 09:00 PM
As per our conversation your issue resolved.

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Today, Jan 29 01:15 PM
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Today, Jan 29 01:37 PM
One of the wheels is defective. Magnum STORM 77 4W RED Expandable Cabin& Check - Flipkart Invoice Number - 0D[protected] 89990

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[protected]@flipkart.com
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Jan 26 at 6:06 PM

Dear Sir,

Ticket ID: 89990

Pursuant to our conversation held at around 5:30 p.m. today on phone #[protected] for about 7 minutes 39 seconds with you and as per your request I am forwarding you the mail I had sent to the seller/Brand upon their denial.

Regards,
Debasish Som

---- Forwarded Message -----
From: debasish

To: Safari
Cc: [protected]@flipkart.com ; [protected]@flipkart.com
Sent: Wednesday, January 25, 2023 at 12:06:44 AM GMT+5:30
Subject: Re: One of the wheels is defective. Magnum STORM 77 4W RED Expandable Cabin& Check - Flipkart Invoice Number -[protected] - 89990

Dear Sir/Madam,

Ticket ID: 89990

This is very unfortunate that you have come up with very insubstantial reply. I selected this product looking at your esteemed brand, standard and assurance, which you failed to maintain.

How can you come to conclusion that it is due to "mishandling of the product/ Usage issue?" Prima facie defect could NOT be determined as to the quality/standard of your product; however, it is on usage of the product the defect came to light and that too immediately on first use. Hence, comes under manufacturing defect.

Moreover, you have defectively assembled/fixed the wheels as they are quite evident from the pictures shared with you that there is gross asymmetry in diameter between the wheels especially non-functioning one, by virtue of which it comes under manufacturing defect.

You are aware how critical/important wheels are for the usage of the product and unquestionably wheels are the fulcrum of this product and obviously these are going to be affected the most, but acknowledging fully its importance you have mentioned in your mail this significant part of the product is out of cover under your warranty policy. This shows negligence and your admission proves your standard/quality of the product is not up to the required standard. Hence, this comes under negligence and deficiency in rendering adequate services to your customer.

You have not provided me any "OK tested" final certificate, which raises the question in the mind if this product was meant for sale/discount and eventually I became the victim.

Therefore, I would urge you to rethink, consider or assess as to how can you give fix the issue and give me relief on this matter by way of replacement/repair and/or otherwise.

Regards,
Debasish Som
Attachments:
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Today, Jan 29 03:38 PM
Action Needed: Please share additional details requested about the issue with your Flipkart order OD[protected] here: http://fkrt.it/rb6NOJNNNN

Additional details as per your request above have been shared to you. Applying your mind, kindly peruse the above email correspondences.

Now your intervention is solicited including your assistance/support/action/services in resolving this issue and/or getting relief as suggested above in order to sustain maintaining a rewarding customer experience in years to come with Flipkart.
Attachments:
IMG_20230119_140642.jpg