Flipkart — Online dispute transaction occured my sbi fbb credit card as well as my savings kotak bank - total Rs.51975. - again received call

I received a call from [protected]. he claimed as a consumer complaint forum officer. and instruct me to open yono sbi app and select atm and enter the 20000 amount in the column. he claimed my disputed transaction amount can be redeemed as a reward and can be collected by the bank. this is true or again misguide. please confirm.
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Flipkart customer support has been notified about the posted complaint.
Verified Support
Mar 25, 2022
Flipkart Customer Care's response
Hi,

Greetings from Flipkart!

We're truly sorry about the trouble caused. This is certainly not the kind of service we want you to experience but very unfortunately things have turned out this way. We totally understand your concern.

Note: You must not share your OTPs over the phone. Banks or any service provider never ask for your passwords or OTPs. App pin, UPI pin, CVV number, expiry date of debit card and 16 digit debit card number is for personal use. These should never be shared with anyone in any circumstances.
We would like to inform you that any offers appearing anywhere other than on our website (https://www.flipkart.com), Flipkart Lite/mobile site, or app are not from sellers on our portal. Also, in case of any monetary loss due to fraud by such websites, to file a complaint with the cyber cell for support to initiate legal action against the spammer/spamming organization too.

Your kind understanding and patience will be greatly appreciated in this regard.

Thank you.
Mar 25, 2022
Updated by mvnaveen.snk
I am not sharing my details with anyone. I am really aware of all this. even that day I am not open the OTP message. My phone is a completely wrong manner that day. I can't switch off my phone. even I can't off my mobile data. May that is look like Hacking my phone.
Mar 25, 2022
Updated by mvnaveen.snk
After this complaint, I get a call from Flipkart and a guide to open YONO app and try to take cash in my account. the number is [protected]. please find this person.
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