| Address: | Flipkart Internet Private Limited, Ozone Manay Tech Park, #56/18 & 55/09, 7th Floor, Garvebhavipalya, Hosur Road, Bangalore – 560068, Karnataka, India |
Sir, I have complaint regarding the misuse of my flipkart account which was hacked on 24th january 2022 around 3:45pm and i got mail that my registered mob. no. was changed on my flipkart plus account from [protected] to [protected]. I instantly informed flipkart regarding this even i have filed FIR against this on same day but flipkart didn't take any strict action and they told me to wait till 26th january and assured me that no order will be received from your account but on 24th january night around 3:30 am order was placed by hacker amounted Rs39935 and I somehow managed to cancel that order by immediately contacting flipkart customer care support and they again assured me that now they will freeze the account and no order will be now accepted by this account and again told me to way till 26th. During this period i was continuously in contact with flipkart customer support team on call and also on Twitter and informed them same regarding multiple mails along with report and identification proof copy for the resolution regarding my query that either my account should be blocked or new orders should be stopped or flipkart pay later account should be disabled or prepaid order should be stopped but none of them have been worked up .I have even requested them to disable my pay later account hours before the transaction happened on incident id - IN[protected] despite multiple request and one cancellation of the fraudelent order again an order was placed on 25th january 2022 around 2:48pm for the same location and this order got delivered to the hacker within 30min although at that time i was on call with the senior executive of the flipkart initially they didn't cancelled the order but later they cancelled the order for which the incident id they gave to me is 'IN[protected]' finally the order amounted to be Rs 39956 successfully got delivered . Now today i got call from flipkart and they updated my old no. again([protected]) after more than 60 hours of complaint on account and now they are asking me to pay the EMI's of the order which i didn't placed and i didn't received . I have all the evidences including voice call recordings, mails and FIR that how flipkart fooled me and I doubt that they coordinated delivery with the hacker. Please provide me proper support and suggest flipkart to bear the financial loss and mental trauma i am going continuosly through, Incident happened because of the flipkart negligence, lack of privacy, data loss and no pre-emptive mechanism . Despite my multiple pre-emptive actions and requests no actions have been taken.
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