Flipkart — Open Box Delivery for DIY Products.

I recently purchased a kitchen rack listed as 24x24 inches, delivered via open box. I later found during installation that the dimensions did not match the product description—the width parts are shorter than the height.

I attempted a return, but it was rejected, and my follow-up with customer care has not led to a resolution. Since the size issue was only evident during assembly, I request to reconsider. I hope for a prompt solution, as the product does not meet the specifications advertised.

There are things we can check and we can't during Open Box Delivery, and the size of the product or how it will turn out after assembly is not something we can understand during delivery for DIY products. If the product turns out to be something other than what listed in site, there should be a way for Flipkart to help the customer or some sellers will take this for granted and deliver wrong products and force customers to keep the wrong product without an option, which is I don't think Flipkart wants for the customers.