Flipkart — oppo f11 mobile

Address:

Chennai, Tamil Nadu, 600102

Hi i have ordered opp f11 mobile in flipkart which i received on 29th jan'20. Front camera in that mobile was not working and i requested for refund but they said they will only replace it. So i requested for replacement after several process i got my replacement (Order id od[protected] on 8th feb and i started using it by 10th feb. At initial stage itself mobile got hanging & freezing issue and call were frequently disconnected though i though it might be network issue but it was not the case the mobile got some issue. When again raised a complaint in flipkart they said technician will come and check the mobile. On 17th technician came and checked my mobile by running one app for 30 mins and he said there was no issue in the mobile and solved the ticket. But issue was not solved i face the issue again and i made a complaint to customer care that proper solution was not provided. They didn't listen my queries and again arranged for tech visit. This time technician didn't even touch my mobile and mentioned testing was already done and ticket is solved. I was totally shocked and contact flipkart customer care but their tone was totally different they mentioned that flipkart is just a platform and flipkart is not responsible for the product which they sold it was only seller's responsible. Just imagine how i felt bad for purchasing mobile in flipkart and now they suggesting me to go to oppo store to resolve the issue. I almost wasted 10 more days in requesting for refund for my mobile but they not even trying to listen to they stick to technician's report and rejected my refund request. This is how consumers was fooled by flipkart and consumers have to suffer by wandering here and there because consumers dont have other job except following up with showroom for service. This was my worst experience ever in flipkart and thanks for teaching me worderful lesson for not to purchase any product in flipkart.