[Resolved] Flipkart — oppo f3 plus

Saurabh Tiwari 123

from New Delhi, Delhi

Address:	Bangalore, Karnataka
Website:	FLIPKART

Hi,
I have received oppo f3 plus on 11 november and on thursday what i observed that there is a heat in phone ear speaker from where we listen voice of person on other side and half of the phone from above also get heat and when i complaint flipkart regarding this they arrange a technician visit and technician just check battery temparature by an application called antutu told me that phone is ok and after that when i check that when phone ear speaker get heated and when half of the phone from front and back get hot than i found in website callled www.ORDUH.COM that it is the issue of device itself and when i inform flipkart regarding this they are denying replacement i deserve the replacement as issue is not related to battery it is the issue with device

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Nov 27, 2017

Complaint marked as Resolved

Thank you first of all to consumer forum i have receive now the replacement from the company side

Flipkart customer support has been notified about the posted complaint.

Nov 19, 2017

Updated by Saurabh Tiwari 123 More over they have a policy of rearranging technician visit again if customer is not satisfied as told to me by their executive but yesterday when i ask for the same they told me that know you have to visit service centre i need a replacement because why should i go to service centre just in a week even oppo policy says that you can ask for replacement with in a 30 days it is there in page number 18 of important information guide which i receive along with phone

Verified Support

Nov 24, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Nov 25, 2017

Flipkart Customer Care's response We have interacted with the customer and customer confirmed the issue is resolved and has got his replacement.
Hence closing the case from our end.