[Resolved] Flipkart — oppo reno 2 not delivered

Gokul Pushpanathan

from Bengaluru, Karnataka

Address:

#33 Ashirwad, 2nd Cross,, Veerbhadranagar, 2nd stage Vibhutipura, Bangalore, Karnataka, 560037

Oppo reno2 ordered on 12th september 2019 with emi option and promised delivery on 21st september 2019. Order status never changed since then, raised an complain on 22nd, 23rd and 25th september. No update from flipkart they keep saying backend team is working on it and no other update.

When i asked for a full refund including the interest of emi as they did not deliver the product. They are asking me to pay the intrest even if the order gets cancelled.

Order number: od[protected]

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Oct 27, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2019

Flipkart Customer Care's response Hi Gokul, We are sorry for the trouble caused. We're writing to you about your OPPO Reno 2 (Luminous Black, 256 GB) with order ID OD[protected]. We’d like to confirm that the seller has confirmed that the refund has been completed on 25 Sep 19 and will be reflecting on your credit card EMI by 30 Sep 19. Please check the previous statement/unbilled transaction of your credit card before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.