Flipkart — Oppo W11 wireless earphones

Ashwin Row

Address:	Flipkart Internet Pvt Ltd Block B (Begonia), Ground Floor, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru East Taluk Bengaluru District, Karnataka, India. PIN 560103
Website:	www.flipkart.com

The return policy has been changed to only replacement with the same item for headphones. The policy has been changed to 7 days from earlier 10 days.

Despite contacting customer care for order ID OD[protected] as soon as the product was received and found to be faulty and of low quality on the same day that it got delivered they are refusing to take the request for refund of the amount.

I have sent a message to flipkart to refund the amount and process the return of the goods and only provide option of replacement and are citing that the seller will only accept replacement.

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Flipkart customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2020

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We are writing about your replacement of the OPPO Enco W11 Bluetooth Headset has been approved by the seller. We would like to let you know that courier service provider has schedule the pickup and delivery of the product from your address by 27 Aug 20. The seller will ship the replacement to you via courier service provider and this will reach you by 27 Aug 20. You can also check your order status here: http://fkrt.it/bqWLi~NN.

Aug 27, 2020

Updated by Ashwin Row Hi the discussion initiated was about the return of the goods and refund of the amount.

There has been no acknowledgement for the refund of the amount requested from Flipkart.

Kindly ensure that the refund is processed for the said item as soon as possible.

Flipkart has to ensure that buyer friendly policies are implemented like it was earlier as we are buying from flipkart for these reasons else there are other marketplaces to buy from.

Flipkart has to get back to being a responsible marketplace where buyers can shop with confidence. This is not expected from Flipkart.

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Comments

Ashwin Row

Hi the discussion was about the return of the goods and refund of the amount. There has been no acknowledgement for the refund of the amount requested. Kindly ensure that the refund is processed for the said item as soon as possible.