[Resolved]  Flipkart — Order cancelled without my approval

Address:

Khordha, Odisha

Hello, I ordered a MOTO E phone on 06-OCT-2014 in flipkart for INR 5499 at FLIPKART.COM bearing the order # OD[protected] . It was intially displaying that the product would be delivered by 10-Oct-2014. Then Flipkart's CEO sent a mail stating that they have some logistical issues and hence the products ordered on 6th would be delivered lately. I was ok with that since I am a long term Flipkart user and believed in them. The next promised delivery date was 15-Oct-2014. But since mthing has moved an inch. I repeatedly called Flipkart on the status of my Product Transit and they asked me to wait. Finally on 23-Oct-2014, I asked them to escalate my issue and they promised that it would be resolved within Oct-27. But all of a sudden, yesterday, i.e,[protected], I got a mail from Flipkart saying that my order is cancelled and my money would be refunded back. THIS WAS DONE WITHOUT MY KNOWLEDGE. I called Flipkart today and they said they can't re-process my order as the Product is not available for the same price. This is clear cheating. they blocked my money for almost 23 days untill today and must have used it in all their financial re-conciliations. Is Blocking Customers Money for all these days and then refunding them back after you are done with all your financial planning - not considered a case of fraud ? Please take my issue to the best people in the industry and I want Flipkart to be sued. Regards, Srikanth N [protected]