Flipkart — Order delayed by ekart

Address:

Assam, badarpurghat

I ordered a poco x3 smartphone on January 7th, and the expected delivery date was January 12th but, it got delayed. And its been 10days. I contacted with the customer helpline number . But they can't even locate the order, just simply said "it haven't shipped yet". So why the EKART service is taking so much time to deliver the product.. can it atleast get my ans?