[Resolved]  Flipkart — order delayed even after 15 days product not received

Address: 442401

R/sir,
Please go through trailing conversation with flipkart,
My since 15 days my product at same place kanpur, not yet moved from kanpur.
I want to know why it is getting delayed so much.

The trailing conversation is as below-

I want to know the status of my order
Issue will be resolved by tomorrow, sep 21.
View order details

F
You've sent us a message
Sat, 14th sep'19
Dear sir, i had very bad experience with flipkart regarding shipment delayed then after cancelled my order giving some illogical answer, now i think same is going to happen with me, my product showing shiped from kanpur since last 7days but still not reached at my nearby hub, which arise some doubt regarding shipment issues. So kindly give exact status of my product and why it is stuck in same place from 7days.

Message from flipkart
Sat, 14th sep'19
Hi, thanks for writing to us. We have received your query and will get back to you within the next 24 hours. [this is an auto-generated response. Please do not reply to this email.] thanks, team flipkart

Message from flipkart
Sun, 15th sep'19
As per our conversation we are working to solve your issue with the partner.
F
You've sent us a message
Mon, 16th sep'19
As per conversation with you my product will reach on time, but as status since 9 days product is at kanpur only and tomorrow is last day, how you committed and giving wrong information.

Message from flipkart
Tue, 17th sep'19
Hi nitin, thanks for taking your time to write to us. We understand your concern about the delivery of your order 'od[protected]'. We are happy to let you know that it has been shipped through 'ekart logistics' on september 07, 2019 by the seller and the tracking id is 'fmpp[protected]'. The order will reach you by september 17, 2019 and you can check your order status here: http://fkrt.it/bqWLi~NN we would like to thank you for your understanding. A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation. You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest. Your feedback is really valuable to us and will help us enhance your experience. Thank you for providing your valuable time to flipkart and happy shopping.

Thanks,
Raj karun
Flipkart customer support
F
You've sent us a message
Tue, 17th sep'19
Today is last day, and you replied that my product will reach by today, how it is possible? I don't know. Even product is not reached at nagpur which is my nearest (157km) hub of flipkart. Because of my past experience same like this, finally flipkart cancelled my order by giving illogical answer like customer not available and not able to reach on mobile also or some technical issues. That's why i am requesting you to don't give above reasons, all conversation is saved for further process for public grievances.

Message from flipkart
Tue, 17th sep'19
Hi nitin, thanks for writing in. We understand your concern about delivery of your order 'od[protected]'. We’d like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product. Based on that, a definite date for the delivery of your order is given to you by the seller. We are happy to let you know that it has been shipped through 'ekart logistics' on september 10, 2019 and the tracking id is 'fmpp[protected]'. The order will reach you by september 17, 2019 and you can check your order status here: http://fkrt.it/bqWLi~NN hope this helps! A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation. You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest. Your feedback is really valuable to us and will help us enhance your experience. Thank you for providing your valuable time to flipkart and happy shopping.

Thanks,
Prashant kumar
Flipkart customer support

Message from flipkart
Wed, 18th sep'19
Hi flipkart,

In continuation to your last contact to know the status of your order with order id od[protected]. We're sorry to let you know that there has been an unexpected delay in having your order delivered. We are working closely with the service providers to get this sorted and we will get back to you as soon as possible.

We look forward to your continued trust and support.

Thanks,
Flipkart
F
You've sent us a message
Fri, 20th sep'19
Two times i registered for status update message on my mobile but i didn't receive any status msg on my mobile, also there is no any move from 7th sept of my product. Kindly send me current exact status of products shipment on hour basis. I am getting intuitions that you are trying to cancel my order for any reason.