[Resolved] Flipkart — order failed but amount not credited back

anurag029

Address:	560034
Website:	www.flipkart.com

With reference to order id od[protected], the bank has confirmed that the amount for this order id has been processed successfully and forwarded to the biller techprocess solutions ltd pg on 16-aug-17. This biller seems to be the payment gateway for flipkart. The order was place on 13-aug-17 and the order was not successful but the amount was debited. The amount is still not credited into the account. I am continuously following up with flipkart from past 12 days, but every time they open a new incident and close it without resolving saying that check with your bank. The customer care executive doesn't know anything about techprocess. How come making payment from flipkart's website goes to techprocess with flipkart not knowing what techprocess is.

Very very poor customer service from flipkart.

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Oct 13, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2017

Flipkart Customer Care's response We will revert on this.

Sep 13, 2017

Updated by anurag029 Dear Flipkart Team,

Waiting for your response on this, it has been now 1 month for this issue. It's clear from the below mails from BANK and TECHPROCESS that amount for First failed order was transferred by Bank to Flipkart's Payment Gateway TECHPROCESS SOLUTIONS LTD and then eventually the amount was forwarded to Flipkart on 16th August. Please check all the details and check the payment Flipkart received from TECHPROCESS SOLUTIONS LTD .

Below is the last mail sent by Flipkart

We're sorry to let you know that your order OD[protected] on 13 Aug 17�was unsuccessful as the twice payment did not go through.�
We would like to informed you that your Multiple transaction was failed�
these are Failed Transaction ID's with time
1. �TX[protected] with�13 Aug 17, 01:47 PM
2. �TX[protected] with�13 Aug 17, 01:44 PM
3. TX[protected] �with�13 Aug 17, 01:43 PM
and only this Transaction was successful we have received amount 15338 rs:-
�TX[protected] with13 Aug 17, 04:51 PM
If you do not see the refund in your account by this time, please check the previous statement/unbilled transaction of your credit card before reaching out to the bank.

We have checked with the bank, for the failed transactions at around 1:47 PM the payment was made by Bank to TECHPROCESS SOLUTIONS LTD PG, which is the payment gateway of Flipkart for net banking. Here are the details of that payment as provided by bank.

The payment you made on August 13, 2017 for Rs. 15338.00 to TECHPROCESS SOLUTIONS LTD PG was successful with the payment ID XXXXXXX and Consumer Code: XXXXXXXX.

We have checked with TECHPROCESS SOLUTIONS LTD too regarding this payment id and they have also responded that they have received this payment and then forwarded this payment to Flipkart.

Below is the mail from TECHPROCESS SOLUTIONS LTD

Status of Transaction with id XXXXXX

TPSL ID- XXXXXXX
Merchant ID- XXXXXXXXXXXXXXXXXXX

We have checked the status of the given transaction and found that it is marked as success and the payment for the same has been sent to Flipkart Internet Private Limited on[protected] .

With reference to your query regarding your online transaction you are further requested to kindly contact the merchant through whom you have initiated this transaction. The merchant will be able to assist you further with your query.

Techprocess is the payments partner engaged with the merchant for offering payments aggregation services only. The contact details of the merchant customer service desk are available on the merchant website.

Kindly revert back the amount for failed order which Flipkart has received through TECHPROCESS SOLUTIONS LTD.

Thanks.

Regards,
Anurag