[Resolved] Flipkart — order for book "The heart of Yogini" | |||
Sir, On 22/6/2015, I made an online purchase of the book and paid twice by Rs.2289/-using net banking(Fednet).The amounts2289/-&2289/- were debited to my account.But I didnt received neither order confirmation nor receipt of my payments.I send 4 reminders to [protected]@flipkart regarding this issue, but didnt receive even an acknowledgement.Please look into this matter and either send the book and reimburse the excess amount of 2289/paid by me or cancell the order and reimburse the total amount so that I can make a fresh online purchase of the same book. Hope to get a reply soon. Viswanathan Mob:[protected] Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Jul 09, 2015 Flipkart Customer Care's response https://www.consumercomplaints.inflipkart-order-for-book-quotthe-heart-of-yoginiquot-c1102395
Sir, On 22/6/2015, I made an online purchase of the book and paid twice by Rs.2289/-using net banking(Fednet).The amounts2289/-&2289/- were debited to my account.But I didnt received neither order confirmation nor receipt of my payments.I send 4 reminders to [protected]@flipkart regarding this issue, but didnt receive even an acknowledgement.Please look into this matter and either send the book and reimburse the excess amount of 2289/paid by me or cancell the order and reimburse the total amount so that I can make a fresh online purchase of the same book. Hope to get a reply soon. Viswanathan Mob:[protected]
Spoke to customer and he claims that amount is debited twice but there is no order confirmation for the same, hence informed customer to wait for another 7 days so that amount will go back to customer's account, if not asked to share the Transaction details to check and assist.
Warm Regards,
Mohammed Ali ulla | Social Media Specialist
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 2 Comments | |||
Comments
thanks for the immediate response and call.I had sent the debit details further to my original complaint.I will wait for 7 days for the reimbursement.
viswanathan
viswanathan
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on 22/6/2015, I made an online purchase of the book and made payment for the same twice, for 2289/- through Fednet banking.My account was debited twice for 2289/-I neither got a confirmation of order nor my payment acknowledged.I am giving the details of debit in my account as it appeared in my bank statement.
22/6/15.FNSHP/PZT[protected]/PZT[protected] FOR rS.2289/-
22/6/15, FN/SHP/PZT[protected]/PZT[protected] for 2289/-
If credit is made to your account, please send the book and reimburse the excess amount, 2289/-paid by me on 22/6/15.Or reimburse the total amount and I will make a fresh order of the book.
Viswanathan
[protected]@yahoo.co.in
[protected]