[Resolved]  Flipkart — order id - od[protected] not delivered.

Address:

560037

I am having a first time and the most horrific online shopping experience of my life and i believe flipkart is totally responsible for this.

Order id od[protected]"kross maximus cycle") placed on 12th oct'17, the first delivery date promised was 18th oct'17 which was extended to 26th oct'17, thereafter 1st nov'17 and then 10th nov and again today i am getting to know a new delivery date of 17th nov 2017. This is understandably frustrating as this a bicycle is for my 12 yrs. Old son who cannot wait any longer..

I have been following up with flipkart customer care since 16th oct when i first realized that tracking id (Gati courier id) was wrong. I called the gati customer care and they confirmed that tracking id was invalid. Despite this, i was continuously assured by flipkart customer care to wait and that the shipment will arrive on the scheduled date and time. However, later in the evening i got a "sorry message". This episode is now repeating on every new promised date and this is the 4th time now on 10th nov again that flipkart has failed to deliver the product.

I requested an immediate cancellation of order and subsequently a refund. This too has not happened. Flipkart has no right to hold my rs 10000 for, now nearly a month. Understandably, i cannot wait any further and have now to purchase the item from a different vendor.

I want to know how to take an immediate punitive action or demand a compensation using consumer court or legal advice. Please help me on next step.

Thanks
Amit