[Resolved] Flipkart — order id od[protected]

SwApAn ChAnDrA

from Muzaffarpur, Bihar

Address:

Dhanbad, Jharkhand, 828202

This is regarding the order with placed on 18th january order id OD[protected] for an acer predator helios 300 original price Rs.129990 and selling price Rs 99, 990/- offer promotional discount of Rs38611/-. And I paid Rs.61379 through credit card.Now, on 25 th January 2018 when i check the order status, there is a notification saying: shipment undelivered due to damage (See attached images). I then called their customer care and the resolution provided was to place the order again. Now, i am certainly not willing to pay 40, 000/- additional for no fault of mine. So, i sent an email asking for deliver the product. I sent mail to Flipkart as under

Dear sir/ madam
I ordered Acer Predator Helious 300 core i5 7th Generation(8GB/1TB HDD/ 128 GB) on 20/01/2018 Order ifOD[protected]
But till today I do not receive the product. The product I ordered for my son. He is studying in Bengalore. But today when I contact your customer care executive they say Flipkart is unable to deliver and you cancel the order and take refund. So I am very very unhappy to knew the things.
But I request you to pls deliver the product as earlier as possible. It is very important for me. I refuse to cancel the order order take refund. I ordered the product as per your offer with advance payment. So I need the product not refund. Flipkart have a good will. I am also a loyal customer of Flipkart. So once again request you to pls deliver the product in any way. I shall go to Bengalore with the laptop for my son.
Regards
Swapan Chandra Garai
Mob [protected]

I urge you to look into this matter with utmost urgency and sincerity, as this is extremely fishy and seems like ekart and retailnet together may be deceiving them.

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Feb 27, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Jan 25, 2018

Updated by SwApAn ChAnDrA This is regarding the order with placed on 18th january order id OD[protected] for an acer predator helios 300 original price Rs.129990 and selling price Rs 99, 990/- offer promotional discount of Rs38611/-. And I paid Rs.61379 through credit card.Now, on 25 th January 2018 when i check the order status, there is a notification saying: shipment undelivered due to damage (See attached images). I then called their customer care and the resolution provided was to place the order again. Now, i am certainly not willing to pay 40, 000/- additional for no fault of mine. So, i sent an email asking for deliver the product. I sent mail to Flipkart as under

Dear sir/ madam
I ordered Acer Predator Helious 300 core i5 7th Generation(8GB/1TB HDD/ 128 GB) on 20/01/2018 Order ifOD[protected]
But till today I do not receive the product. The product I ordered for my son. He is studying in Bengalore. But today when I contact your customer care executive they say Flipkart is unable to deliver and you cancel the order and take refund. So I am very very unhappy to knew the things.
But I request you to pls deliver the product as earlier as possible. It is very important for me. I refuse to cancel the order order take refund. I ordered the product as per your offer with advance payment. So I need the product not refund. Flipkart have a good will. I am also a loyal customer of Flipkart. So once again request you to pls deliver the product in any way. I shall go to Bengalore with the laptop for my son.
Regards
Swapan Chandra Garai
Mob [protected]

I urge you to look into this matter with utmost urgency and sincerity, as this is extremely fishy and seems like ekart and retailnet together may be deceiving them.